1. What materials are used in your bracelets?
Our bracelets are made from high-quality materials, including stainless steel, sterling silver, and natural gemstones, ensuring durability and elegance.

2. Do you offer custom or personalized bracelets?
Currently, we do not offer custom engraving or personalization. However, we are constantly expanding our collection, so stay tuned for updates!

3. How can I determine my bracelet size?
Each product page includes a size guide to help you choose the perfect fit. If you’re unsure, feel free to contact us for assistance.

4. What is your return policy?
We accept returns within 30 days of purchase for unworn, unused items in their original packaging. Please refer to our return policy for more details.

5. How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping times vary based on your location, with standard delivery taking 5-15 business days.

6. Do you ship internationally?
Yes! We offer worldwide shipping. Rates and delivery times vary depending on the destination.

7. What should I do if my order arrives damaged?
Please contact us immediately at novacrystallo@outlook.com with photos of the damaged item, and we’ll arrange a replacement or refund.

8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.